I've never said I wouldn't post genuine feedback. I can take it on the chin if it's the truth. It's people assuming I wouldn't.
It's difficult to host a website and not have it attacked by a whole host of bots and bitter ex employees or rival companies that want to try and spoil it for you.
Our website is a platform to push us and what we do and if people want to compliment us then I'd like to show that off. If they want to slate us I'd like to discuss it with them first and try and resolve any issues. It happens, you can't have everything go your way no matter how hard you work at it.
Many people send emails or comment on forums about us, but getting them onto the website wasnt easy before. This is giving us a better way to get the feedback on there and if it means I have to accept it before it goes up then I'm happy with that. That isn't going to change. If someone has something bad to say after we've tried resolving it then I'd be very disappointed and Id expect if they wanted to, they'd leave feedback somewhere in a more open platform.