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Mike-P

Adrian Flux - Avoid!

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I've just been royally screwed by Adrian Flux, I renewed my policy on the Cossie on 28th March as I had no idea when the car would sell. Sold the car today, refund of policy from Adrian Flux came to £209, so in effect I paid £181 for 17 days insurance. No wonder the customer services person sounded very embarrassed.

Avoid like the plague.

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Their cancellation and admin fee's are hefty. But it is all laid out on the paperwork to be fair and clear (even if expensive). I used them for 2 years on my previously heavily modified import car. But left them for the Porsche as I got ample cover for a 3rd of the price elsewhere. Their service and call handlers were always spot on. Efficient and knowledgable, even if a rip off in charges as and when.

Edited by Jason986S

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54 minutes ago, Mike-P said:

I've just been royally screwed by Adrian Flux, I renewed my policy on the Cossie on 28th March as I had no idea when the car would sell. Sold the car today, refund of policy from Adrian Flux came to £209, so in effect I paid £181 for 17 days insurance. No wonder the customer services person sounded very embarrassed.

Avoid like the plague.

I had a similar experience with More Than last year when I sold the F-Type convertible after two months and bought my 981.  The premium for the Jaguar was around £230.  The quote to change to the Boxster for the remaining ten months was an ADDITIONAL £380!!!  Needless to remark,  I cancelled the policy and took the hit, then insured the Boxster with Saga for £230.

Their business model seems to be something along the lines of "Lure 'em in with cheap quotes for new customers, then gouge their eyes out once you've got 'em."  Nice...?

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I had a similar problem recently - not Adrian Flux though.

I sent a polite and brief e mail to there customer services pointing out that I had effectively paid a lot of money for a couple of months insurance after taking the cancellation fee into account.

I got a phone call back and they made an offer - to make amends - which I accepted - give it a try and keep it polite and to the point......

Good Luck!

 

 

 

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+1 had this before with Flux - I was younger so the cancellation was several hundred.  

 

Didn't pay though - advised the rude and unpleasant gent on the phone to go somewhere else.  They're probably still looking for it some 10 years later :whistle1:

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4 hours ago, drumsterphil said:

Can't say I've ever had a remotely competitive quote from AF in the first place....

Word.

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I was paying for two policies until I changed provider on my daily and they agreed to cover my weekender on a multi car policy. My new multi car costs less than either of my previous single car policies. I really hope I don't have to shop around next year at renewal time. 

Edited by Loz987

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@Araf - Any chance of moving this to a better section? It ain't no meet or track day. 

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My bad, sorry guys I thought this was in the Insurance section

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2 hours ago, Mike-P said:

My bad, sorry guys I thought this was in the Insurance section

It is now.
I can't blame it on you being new around here so I'll have to put it down to age. ;)

Cheers @Gutley

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It's true I is old, very old :-P

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