dpg123

That sucks! @mutantfish25 has more recent and successful dealings than myself, but I'll send you a PM now with what I was able to share with them!

Thanks @Menoporsche, @mutantfish25 got in touch on messages and we're now in touch.

My renewal just came in for the Macan - last year £585. Renewal? £1389. No claims, no point, no convictions...full no claims. So I hit the comparison sites...cheapest was £990. That's a 70% increase on last year. Insurance is a racket as far as I can tell. Insurance is a commodity with loads of suppliers and price transparency (via aggregators/comparison sites). The huge price increases many of us are experiencing cannot be explained by "inflation" or "used car values having gone up" or "lack of spares / new cars meaning long and expensive hire car periods". Collusion within the industry seems more believable.

I couldn't possibly disclose whether this is the case or not...

So, my journey towards a resolution has come to an end. I can neither confirm nor deny that the costs have been covered, and not by the 16yo. If anyone else ever has the misfortune to have this happen to them, happy to explain the process...

It's literally a school and a collection of houses (and lots of Unionists).

Ha, I agree with you. And "John, who lives in a £350,000 house, was attacked by a cat last night", as if it's in any way relevant. But I'd need to volunteer the info in this case...

I agree that's how it might be written, but who says the make of car needs to be advised? The story is more about dock-less bikes becoming an unsightly, damaging and dangerous reality on our streets and those that own them acting irresponsibly and potentially illegally. If you want to take the green option, there are plenty of alternatives which are run in a much more community friendly manner - Santander Bikes for example, which involve picking up from and returning to a bike dock.

I'll be writing to the Telegraph, Times, Guardian, Metro, Evening Standard, Daily Mail, Sun...whoever will listen, should I not have this fixed. I keep thinking "what if this was my parents" or someone without the skills / knowledge to research and fight this. It's not about the money, it's totally about the principal.

EXY, I'm originally from Legacurry, Co Down! I visit several times a year still as my parents still live there. They recently discovered that the "big fire in sky" is actually the sun and that it's not going to kill them. I think I'm getting somewhere with the Council in Wandsworth. I've been in touch with the Senior Transport Planner and there is actually a relationship between LIME and local authorities where they operate. LIME are supposed to have Public Liability Insurance for situations such as this. I get the feeling that the council are highly unimpressed with LIME's conduct so far. The council are in direct communication with LIME's UK Public Affairs Manager - let's see.

Oh no, not at all! No argument here! You make good points!

If you rent a car and get caught speeding or other infringement, the fine will go to the owner of the car who then forwards it to you. The police do not have to investigate who the driver was, the owner is responsible for the vehicle and it is their role to identify the driver and ensure the Police are aware. Same applies here. LIME is responsible for their property AT ALL TIMES and any damage or fines are LIMEs responsibility to identify and pursue the hirer to ensure they are settled. If their bike is off hire, no matter where it’s left, it’s not my job to try to work out who last rode it. It is LIMEs responsibility to pass on a claim.

I'd encourage this!

Exactly...that's when I start spending my evenings on Social Media. People are sucked in by the marketing of companies like this - "green", "ethical", "responsible", "community" etc. People need to wake up to the idea that companies like this are having them on...

Indeed, it goes straight to their US call centre, where they don't understand terms like "pavement" or "footpath". You have to talk their language and refer to "sidewalk" etc. They're also exceedingly unhelpful. Again, I appreciate the help!

I understand that that is for their operations in Europe, mainly Germany. I sent a pre-action letter to them by email and also forwarded to this address. Thanks for the info though!!

The company is based in US and has no publicly available contact details at all in the UK to submit a small claim to. They have plenty of UK based employees (on LinkedIn) but no way of contact here. Any email goes to the US, zero emails/addresses/phone numbers in the Uk at all.

I’ll update. I hate being screwed over. I’m honestly a very reasonable person but this got my goat. What if this happened to an old lady or someone was hurt? Really annoyed me. I’ll get the car fixed (it’s only damage, not flesh). I have 2 young kids and they could easily have knocked it over the way it was left. LIME are an appalling organisation in my experience so far. Don’t use them!

Thanks! I also found this today - I'm really surprised at the advice/conclusion - basically you're outta luck...

I have thought about this a lot and I decided a) I wouldn't pursue the 16yo. We've all made mistakes when we're young and I'd be mortified if I got hit with a £750 bill...times are hard enough (although I do still think he needs to learn a lesson) and b) I'd pursue LIME. So I did some research and sent them this: Good day, Further to the below, I wish to inform you that today I contacted my local Councillor for my area (Ward) in London, which is Wandsworth. My local Councillor happens to be the current Mayor for Wandsworth, Mayor Field (https://www.wandsworth.gov.uk/the-council/councillors/the-mayor-of-wandworth/the-current-mayor-of-wandsworth/). I am aware that your General Counsel for the UK, Sarah Binder, recently served as a Councillor on Wandsworth Council (https://www.linkedin.com/in/sarah-binder-a3210811/), recently resigning . Mayor Field happens to live on the street adjacent to mine so I intend to meet personally this/next week to discuss the matter at his home or mine. Wandsworth work in conjunction with our neighbouring Councils to manage the roads and pavements in a very large area of South London, along with Transport For London (https://en.wikipedia.org/wiki/Transport_for_London). Your unacceptable response to my complaint prompted me to research the wider issue of abandoned LIME bikes and damage to property caused by negligent damage caused, and I am not surprised by what I found. This issue goes back several years (https://www.theguardian.com/money/2019/jun/03/lime-e-bike-company-wont-pay-for-900-damage-to-my-car). There are many other examples available with little research. There is a feeling of frustration and anger as to LIME’s response to complaints which are always negative. As you operate on the roads and pavements in our Boroughs and Wards, I will be raising not only this issue, but also the issue of your Dock-less Bikes being repeatedly, recklessly and negligently on our streets and pavements. I look forward to that meeting with Mayor Field to discuss these issues. I am still hoping that LIME can see sense and settle this matter sensibly by covering my direct costs as repeatedly illustrated with footage and quotations for repair. In preparation, for my discussions with Mayor Filed, I now ask for the following information: 1) The main contact in the UK for LIME (name, email and telephone number) 2) The address for legal notices to be served in the UK (full UK address and to whom it should be addressed to) I am extremely disappointed that a company that pledges to “Respect the Ride” and who supposedly promotes “responsible riding habits at every step from putting on a helmet to parking responsibly” and to which “safety and community are paramount” is completely failing to address and resolve issues that are raised by parties who are injured (either physically or through material damage) by the operation of your company. I assure you that your response to this complaint will be shared with Mayor Filed and I also intend to ask how he, and his fellow Mayors and Councillors intend to ensure that LIME does not continue to leave our community with financial burdens should LIME fail to operate safely. I look forward to your prompt and satisfactory response to: 1) My individual complaint and claim for damage 2) The contact details requested above Kind regards, I'll follow this up with contacting my MP should the response be negative. I'm kind of fired up by this because it's a greater issue. I hate being hard done by by a big corporation and decided I'd rather put my time and effort into exposing the issue (and hopefully make it better) which will hopefully also recover my cost in the meantime, If I don't recover my cost I'll happily continue to turn the screw on an irresponsible Corporation.... Happy to take any advice on moving forward!

My 4x4 rolled over your LIME Bike. I wasn't in it so it's absolutely nothing to do with me. Soz.

I understand that these bikes have GPS installed and the operator monitors battery and location remotely. They'll then drive around to relocate the bikes as necessary and charge them etc. I also heard they ave sensors indicating when they've fallen over. I'm not sure who else here lives in London, but LIME bikes in particular are just abandoned anywhere. They are almost always lying on their side as well, which shows me they're not stable. My question is, if one of these bikes fell over and injured a child (or worse as they're very heavy), is LIME simply able to say they've zero liability? It's their bike at the end of the day, and if it falls over then it's nobody else's fault but theirs.

I have, he seemed initially taken aback and then very defensive. He said claim off my insurance - his son's only 16, has no money and wont pay. As a father he says he has no liability...

Problem is the company is based in the USA - I don't think my letter holds any legal weight at all. If they don't pay up, do I pursue the 16yo's dad or is that unfair? Do I swallow this and take satisfaction by spending some spare time on Twitter and Instagram shaming LIME and spreading the word as far and wide as I can that they're an unscrupulous and untrustworthy company with zero morals or integrity? Millennials seem to think these big corporations somehow care about the environment/customer but in reality they're a cash generator for shareholders at all costs, same as any other firm. They're complete scum.

Good idea, I'm waiting for them to call back - in the meantime, I sent LIME this: Good day, This response is absolutely unacceptable. Clearly the bike had been left in a dangerous and negligent position whilst under your ownership and care, which goes against the rules published on your website: QTE Do not park in locations that are not permitted, which include, but are not limited to: · Wheelchair ramps · The middle of bike or pedestrian pathways · Hospital entrances · Fire stations · Inside gated communities · No Parking Zones (may be met with fines) UNQTE The fact that these rules are published on your site demonstrates your knowledge and acceptance that it is illegal to block the walkway with a bike. As such, it is plain that the bike was in an illegal position in your ownership and care. The fact the bike immediately fell over damaging my car demonstrates it was left negligent and/or dangerous condition and/or the vehicle is damaged/faulty. It is only luck that the bike did not fall onto a child causing injury or worse. As the hire had ended, the responsibility immediately reverts from the hire customer to the owner of the vehicle (LIME/Impressum (Neutron Holdings Limited)) who are now laible for the safety and condition of that vehicle. I hereby give you notice that I intend to commence court action in the UK as follows: From: XXX To: Impressum Neutron Holdings, Inc. 85 2nd Street Suite 100 San Francisco, CA 94105 USA Re: Damage to Vehicle caused by a LIME Bike owned and operated by LIME / Impressum (Nuetron Holdings Limited) being negligently and dangerously abandoned whilst under their care. Dear Sir, I note your message dated 23 February 2022 rejecting my claim for damages against LIME for damage caused to my car as a result of LIME’s bike being negligently abandoned in an unsecure and dangerous position outside my home, whilst under the care and responsibility of LIME / Impressum (Neutron Holdings Limited), which resulted in the bike collapsing into my vehicle causing £750 of damage. I am once again requesting a full payment of the damages caused (£750) - I again attach the evidence of the incident and the quotation for repair. I request a reply as soon as possible to confirm you have received this letter. To avoid taking court action, I am willing to use Alternative Dispute Resolution in the UK as a competent jurisdiction, to resolve this problem (in line with clause 18(h) of your user agreement). If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs. I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction. You have a legal obligation to respond to this letter. Kind regards,