½cwt Posted March 6, 2021 Report Share Posted March 6, 2021 I'd have a word. Quote Link to comment Share on other sites More sharing options...
The Caped Crusader Posted March 6, 2021 Report Share Posted March 6, 2021 I'd definitely take that back to them and ask them to rectify it. Quote Link to comment Share on other sites More sharing options...
StephenM Posted March 6, 2021 Author Report Share Posted March 6, 2021 Agree with them - definitely does not look right - best take them back and have a chat. Quote Link to comment Share on other sites More sharing options...
BoxsterTOMacan Posted March 6, 2021 Report Share Posted March 6, 2021 Thanks I have reached out and this is the response: Hi, the first picture I can’t make out what it is but I can definitely take a look for you. The second picture is where there is deep corrosion on the wheel, we cover it the best we can but unfortunately we can’t make the wheels brand new. Short of buying brand new wheels I’m afraid we can only work with the condition of the wheel itself. I certainly can take a look to see if there’s anything more I can do though Not sure I should really expect to see corrosion after they have refurbished them surely? Quote Link to comment Share on other sites More sharing options...
Gareth_W Posted March 6, 2021 Report Share Posted March 6, 2021 I maybe be wrong but I thought that when wheels are refurbished they treat any corrosion and use some kind of filler to bring the surface level before powder coating / painting. 1 Quote Link to comment Share on other sites More sharing options...
Lonewolfgjp Posted March 7, 2021 Report Share Posted March 7, 2021 Sometimes the corrosion scars the wheel if it has been there along time. I had a bit on my 987 lobster claws. Quote Link to comment Share on other sites More sharing options...
½cwt Posted March 7, 2021 Report Share Posted March 7, 2021 8 hours ago, Gareth_W said: I maybe be wrong but I thought that when wheels are refurbished they treat any corrosion and use some kind of filler to bring the surface level before powder coating / painting. That may depend how much you spend per rim... Quote Link to comment Share on other sites More sharing options...
Lonewolfgjp Posted March 7, 2021 Report Share Posted March 7, 2021 9 hours ago, Gareth_W said: I maybe be wrong but I thought that when wheels are refurbished they treat any corrosion and use some kind of filler to bring the surface level before powder coating / painting. When people ask what is the difference between say Lepsons and Jo Bloggs powder coating it is this kind of thing namely the finish. If the wheel is scarred badly even Lepsons would struggle but they would advise you of the issue. I believe it is difficult to use regular fillers because of the temperature when powder coating but I’ve heard there are a few tricks they can do to hide/improve it. Quote Link to comment Share on other sites More sharing options...
Stuart21UK Posted March 7, 2021 Report Share Posted March 7, 2021 I'd have expected it to be smooth, if that wasn't possible then a call during or before process to explain (and manage my expectations) from them would have been appropriate imo Quote Link to comment Share on other sites More sharing options...
BoxsterTOMacan Posted March 7, 2021 Report Share Posted March 7, 2021 10 minutes ago, Stuart21UK said: I'd have expected it to be smooth, if that wasn't possible then a call during or before process to explain (and manage my expectations) from them would have been appropriate imo Totally agree I expected it smooth, at least a discussion during the process from them. To be honest it is a small issue for me and annoying I have to drive 20 minutes to go and see the place again. Then if they agree to fix it I will have to book it in and then drop off and collect, it’s all this wasted time that annoys me. A simple call at the time would have been better. Will go and see them tomorrow, so far they have been good at responding at least. Will keep you posted Quote Link to comment Share on other sites More sharing options...
The Caped Crusader Posted March 7, 2021 Report Share Posted March 7, 2021 I would agree with what others have said. It should be smooth. After doing the powder primer the wheel should be inspected and either sanded to remove the imperfections or, if too deep, and as Stuart21UK said, the customer contacted to explain that the corrosion is too deep in some areas for a perfectly flat finish. Lepsons apparently inspect the wheel at every stage. Quote Link to comment Share on other sites More sharing options...
Boxstercol Posted March 7, 2021 Report Share Posted March 7, 2021 9 hours ago, BoxsterTOMacan said: Totally agree I expected it smooth, at least a discussion during the process from them. To be honest it is a small issue for me and annoying I have to drive 20 minutes to go and see the place again. Then if they agree to fix it I will have to book it in and then drop off and collect, it’s all this wasted time that annoys me. A simple call at the time would have been better. Will go and see them tomorrow, so far they have been good at responding at least. Will keep you posted Good luck with your visit. Had my wheels done by a local franchise of ‘The Wheel Specialist’, my experience in terms of customer service was shocking... - Had a week off work, decided to take wheels to them two at a time, so I could keep car to do a deep clean on the arches etc - Day 1, took 2 wheels to them, picked up at end of day, got home & couldn’t get wheel onto the hub due to the thickness of powder coat in the wheel bore. Furthermore they had powder coated the mounting face. I had specifically asked them to do neither - Day 2, took same 2 wheels back to them to rectify the problems - attitude from the manager was less than satisfactory, but agreed to sort out. Collected wheels at end of day, finish not great with loads of orange peel. - Day 3, same wheels went back to be rectified. Job better, but not perfect. - Day 4, remaining 2 wheels done, ok job but by then I was thoroughly p*ssed off that it had taken a week to get wheels refurbed. Ok, my fault as I wanted to clean the arches, plus to be honest I didn’t fancy leaving the car with them... - To top it off, they then tried to charge me for returning the first 2 wheels multiple times, even though it was their quality that led to it. Practically had an argument with the manager who basically said I could afford it as ‘I was the one running around in a Porsche!’ Absolutely shocking & I would never use them again. To be honest, I didn’t think name & shame at the time as their attitude was that disgusting that I was worried that someone would come round in the night & vandalise the car! Next time I will be using someone who takes pride in their work, even if it does cost a few quid more... Quote Link to comment Share on other sites More sharing options...
BoxsterBadBoy Posted March 7, 2021 Report Share Posted March 7, 2021 4 minutes ago, Boxstercol said: Good luck with your visit. Had my wheels done by a local franchise of ‘The Wheel Specialist’, my experience in terms of customer service was shocking... - Had a week off work, decided to take wheels to them two at a time, so I could keep car to do a deep clean on the arches etc - Day 1, took 2 wheels to them, picked up at end of day, got home & couldn’t get wheel onto the hub due to the thickness of powder coat in the wheel bore. Furthermore they had powder coated the mounting face. I had specifically asked them to do neither - Day 2, took same 2 wheels back to them to rectify the problems - attitude from the manager was less than satisfactory, but agreed to sort out. Collected wheels at end of day, finish not great with loads of orange peel. - Day 3, same wheels went back to be rectified. Job better, but not perfect. - Day 4, remaining 2 wheels done, ok job but by then I was thoroughly p*ssed off that it had taken a week to get wheels refurbed. Ok, my fault as I wanted to clean the arches, plus to be honest I didn’t fancy leaving the car with them... - To top it off, they then tried to charge me for returning the first 2 wheels multiple times, even though it was their quality that led to it. Practically had an argument with the manager who basically said I could afford it as ‘I was the one running around in a Porsche!’ Absolutely shocking & I would never use them again. To be honest, I didn’t think name & shame at the time as their attitude was that disgusting that I was worried that someone would come round in the night & vandalise the car! Next time I will be using someone who takes pride in their work, even if it does cost a few quid more... That is shocking! I paid £280 for all four wheels, I left car with them... but not sure I want to do the same when they rectify the wheels. The issue isn’t the cost, is £280 cheap and so I should accept a poor job? All they needed to do was sand and fill and complete the job with a little care, just looks a bit rushed. Overall the wheels are good but now I want to wash the car again properly and have a proper look at each wheel before I take it back. Quote Link to comment Share on other sites More sharing options...
Araf Posted March 7, 2021 Report Share Posted March 7, 2021 Sounds like The Wheel Specialists have been using the Wheel Restorer's book of customer care. What do you think, @r1flyguy? 3 Quote Link to comment Share on other sites More sharing options...
D8EAN Posted March 7, 2021 Report Share Posted March 7, 2021 11 hours ago, BoxsterTOMacan said: Totally agree I expected it smooth, at least a discussion during the process from them. To be honest it is a small issue for me and annoying I have to drive 20 minutes to go and see the place again. Then if they agree to fix it I will have to book it in and then drop off and collect, it’s all this wasted time that annoys me. A simple call at the time would have been better. Will go and see them tomorrow, so far they have been good at responding at least. Will keep you posted what did you pay to have them done ? Quote Link to comment Share on other sites More sharing options...
BoxsterTOMacan Posted March 7, 2021 Report Share Posted March 7, 2021 25 minutes ago, D8EAN said: what did you pay to have them done ? £280 Quote Link to comment Share on other sites More sharing options...
Lonewolfgjp Posted March 7, 2021 Report Share Posted March 7, 2021 £280 is pretty average/cheap, you have got to wonder how much effort they are going to put in to them. Most people aren’t as particular as we are, as long as they are silver and shiny job done but this doesn’t excuse your powder coater. From a business point of view you have got to get a lot of wheels through at that price to cover overheads and turn a profit. That means less care is taken resulting in quality issues. There are powder coaters popping up all the time by us, offering crazy cheap deals just to get the work but the results are always the same. I have always said powder coating alloys is one of those things you really do get what you pay for. Quote Link to comment Share on other sites More sharing options...
BoxsterTOMacan Posted March 8, 2021 Report Share Posted March 8, 2021 1 hour ago, Lonewolfgjp said: £280 is pretty average/cheap, you have got to wonder how much effort they are going to put in to them. Most people aren’t as particular as we are, as long as they are silver and shiny job done but this doesn’t excuse your powder coater. From a business point of view you have got to get a lot of wheels through at that price to cover overheads and turn a profit. That means less care is taken resulting in quality issues. There are powder coaters popping up all the time by us, offering crazy cheap deals just to get the work but the results are always the same. I have always said powder coating alloys is one of those things you really do get what you pay for. Yep, I guess you are correct, just annoying as it was highly recommended and had a couple of mcLarens when I dropped my old porsche so expected big things Quote Link to comment Share on other sites More sharing options...
r1flyguy Posted March 8, 2021 Report Share Posted March 8, 2021 4 hours ago, Araf said: Sounds like The Wheel Specialists have been using the Wheel Restorer's book of customer care. What do you think, @r1flyguy? Sounds amazingly similar 🤪 Quote Link to comment Share on other sites More sharing options...
D8EAN Posted March 8, 2021 Report Share Posted March 8, 2021 9 hours ago, BoxsterTOMacan said: £280 Agree with lone wolf seems a bit cheap to me, plenty of back street setups out there and even though you see the super car outside doesn’t necessarily mean it’s gonna be good! id take the hit and go somewhere else as that would bug me Quote Link to comment Share on other sites More sharing options...
Carmand Posted March 8, 2021 Report Share Posted March 8, 2021 +1 for Chris at Excel - certainly not the cheapest but top service and the finish on mine is far better than that from the factory. Quote Link to comment Share on other sites More sharing options...
BoxsterTOMacan Posted March 8, 2021 Report Share Posted March 8, 2021 2 hours ago, D8EAN said: Agree with lone wolf seems a bit cheap to me, plenty of back street setups out there and even though you see the super car outside doesn’t necessarily mean it’s gonna be good! id take the hit and go somewhere else as that would bug me I agree, although will go and see them this week to see what they say. I am not too fussed if they dont fix, as I will likely refurbish them again.. thinking about satin black finish next time. Quote Link to comment Share on other sites More sharing options...
Raffe Posted July 17, 2021 Report Share Posted July 17, 2021 Chris at Exel did mine for me 2 weeks ago. Porsche Med Grey over black primer with gloss finish, new colour crest centre caps and PS4S all round. 100% recommend. Quote Link to comment Share on other sites More sharing options...
Lonewolfgjp Posted July 17, 2021 Report Share Posted July 17, 2021 4 hours ago, Raffe said: Chris at Exel did mine for me 2 weeks ago. Porsche Med Grey over black primer with gloss finish, new colour crest centre caps and PS4S all round. 100% recommend. They look fantastic 👌😎 1 Quote Link to comment Share on other sites More sharing options...
StephenM Posted July 17, 2021 Author Report Share Posted July 17, 2021 I actually ended up taking my wheels direct to Lepsons myself, simply put the car on axle stands and dropped them in then collected a few days later - very pleased with the results, you can see below the before and after, the wheels are really smooth and fitted perfectly - I did also buy new wheel bolts and centre caps and new tyres. Great improvement on how they were, car rolls down the road really well now and grip is very good. 2 Quote Link to comment Share on other sites More sharing options...
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