Dickiegibbo Posted April 20, 2005 Report Share Posted April 20, 2005 I think I am the first one to test the warranty works policy with an RMS Claim!About 2 weeks ago I noticed a spot of oil on the garage floor and every couple of days another one appeared. As I have warranty cover I thought I would book it into my local independent for an inspection.I took my car in last Wednesday and was confirmed it was RMS. I advised them of Warranty Works and left my warranty booklet. The circumstances were explained to the insurers by the garage and they asked the garage to strip the car down(on my permission) and wait for them to visit for an inspection. This was the a problem. The independent is only small and has only 1 ramp. This means he would have to take half the engine out and gearbox and leave it on his ramp until they could be bothered to come and see itm, thus not allowing him to work on other boxas. This was inposssible for him being a small independent. 7 days later we are at the stage of waiting for Warranty Works to arrange a day to inspect the vehicle. Once he knows when they are coming he will strip the car down and wait, which will tie up his ramp. All the parts are ordered including clutch plate (which is contaminated) and clutch, but presently no sign of Warranty Works. Hopefully I may know more tomorrow, but in the meantime I have had no Boxster. I was so despearate the other night with no Porsche to clean, I had to polish my wifes Old Mondeo! Additional information I have found out from the independent, is that Warranty Works will not pay for repairs to be done via an OPC. Apparently they charge about £100 per hour and they will not pay this amount. Claims will only be considered through independents who charge less per hour.It is just fortunate for me that it is my weekend car and I do have transport. However for any of you guys who have the car as the main transport you would be in trouble. I am missing her though as we have had some sun in Leicester over the weekend and wanted to take her out.They haven't even confirmed they will pay for the RMS/Clutch plate yet! I want to know ASAP if I am going to be £750 better off next month! Personally, I dont think their warranty cover is worth the hassle. OPC Cover for me next time. I am confident they will try and find an excuse not to pay it, but they have picked on the wrong guy, being in the insurance business myself.I will keep you posted of progress, but apologise in advance for posting half a story. I thought I had better warn ones who are presently considering the cover that it is not straight forward as you would think.Dickie Link to comment Share on other sites More sharing options...
Berkorich Posted April 21, 2005 Report Share Posted April 21, 2005 The 'third-party' warranty companies usually have a limit on the hourly labour rate that they will cover for repairs. I had the water pump fail on my 1998 Audi S8 and prefered the local main dealer to carry out the repairs, as to my mind it was a specialised vehicle needing specialised tools & skills, and they also knew the history of the vehicle.Replacement of the water pump was covered, but the warranty company (RAC) limit their liability to around £35 per hour labour charge, against Audi's charge of around £80. I'd bought the car only a month previously and managed to get the selling independent to pressure RAC to settle the bill in full, which they did. Don't know if the seller took a hit though.When I asked the RAC how many garages they knew of with a labour rate of £35 per hour they told me they had ae extensive list and offered a local greaseshop in a knackered industrial estate I knew of. Right. I would bet anything that no main dealers were on that list.I still have RAC warranty cover for my Boxster (MY97 so doubt OPC would cover it anyway) and frankly treat it as a contribution to repair, not full cover.Annoying that your's won't work more closely with the independent and recognise the restrictions on their ramps, etc. Hope your job helps you get full settlement but the third party companies have a multitude of exclusions in my experience. Link to comment Share on other sites More sharing options...
Dickiegibbo Posted April 21, 2005 Author Report Share Posted April 21, 2005 The 'third-party' warranty companies usually have a limit on the hourly labour rate that they will cover for repairs. I had the water pump fail on my 1998 Audi S8 and prefered the local main dealer to carry out the repairs, as to my mind it was a specialised vehicle needing specialised tools & skills, and they also knew the history of the vehicle.Replacement of the water pump was covered, but the warranty company (RAC) limit their liability to around £35 per hour labour charge, against Audi's charge of around £80. I'd bought the car only a month previously and managed to get the selling independent to pressure RAC to settle the bill in full, which they did. Don't know if the seller took a hit though.When I asked the RAC how many garages they knew of with a labour rate of £35 per hour they told me they had ae extensive list and offered a local greaseshop in a knackered industrial estate I knew of. Right. I would bet anything that no main dealers were on that list.I still have RAC warranty cover for my Boxster (MY97 so doubt OPC would cover it anyway) and frankly treat it as a contribution to repair, not full cover.Annoying that your's won't work more closely with the independent and recognise the restrictions on their ramps, etc. Hope your job helps you get full settlement but the third party companies have a multitude of exclusions in my experience.←Still no warranty company today . Another sunny day and boxaless? Link to comment Share on other sites More sharing options...
Topgun1978 Posted April 23, 2005 Report Share Posted April 23, 2005 More trouble with Warranty Works.... Hmm.... They better come good otherwise they will have a host of unhappy Boxster owners! Keep us updated... Link to comment Share on other sites More sharing options...
cheryl Posted April 23, 2005 Report Share Posted April 23, 2005 This'll be interesting...My yellow peril has developed a very small rms leek.No doubt I will need this looked at professionally. I have a Warranty Works Cover but will they pay up?Eyes gluedcheryl Link to comment Share on other sites More sharing options...
Ming Posted April 23, 2005 Report Share Posted April 23, 2005 Sorry to hear this Dickie ..........but kinda relieved too Link to comment Share on other sites More sharing options...
Dickiegibbo Posted April 23, 2005 Author Report Share Posted April 23, 2005 Sorry to hear this Dickie ..........but kinda relieved too ←Hopefully yours will be okay Ming, but the probability is that it will go at some stage. Get saving mate! The garage have told me that the record thus far is an RMS failing on a 987 is after 200 miles. (5 days) Anyway - Heres the update for all of you and Cheryl.I got my BoXa back today with RMS done and a new clutch which I thought I would have at the same time to save money in the long run. Warranty works have agreed to pay my for my RMS and a Contaminated Clutch plate. The only negative point from the cover is that they will only pay a measly £25.00 per hour rate for the work. This means you will have to take the BoXa to an independent whose hourly rates are less. I use a local independent who was very patient and helpful and sorted the claim properly and efficiently. In the end the car was not inspected, they authorised it over the phone.Overall I am happy that they have paid £502.00 towards my RMS (out of a £600 job) even though it was very long winded. I had a small balance to pay for the labour and clutch and I also asked him to adjust my passenger window that didn't drop as quickly as I would have liked it.My tip though to people considering Warranty Works in the future. DONT BOTHER! Especially now it has gone up in price to nearly £400!Get the Porsche Warranty Cover which is more money but you have full engine cover and there will be no problems with hourly rates etc.Any questions regarding how to claim/procedure, please do not hesitate to PM me. I have a reference number that I am happy to give if anyone who has a claim turned down for RMS. They have now set a precedent, so my advice to you Cheryl, is go for it if you dont want oil patches on your drive or in your garage.lDickie Link to comment Share on other sites More sharing options...
Ming Posted April 23, 2005 Report Share Posted April 23, 2005 Glad you got it sorted mate !!not gonna lose much sleep over 600 quid though. Link to comment Share on other sites More sharing options...
Dickiegibbo Posted April 23, 2005 Author Report Share Posted April 23, 2005 Glad you got it sorted mate !!not gonna lose much sleep over 600 quid though.←Some people are more cash rich than others Ming. £600 was done as a favour for me. You call your local Porsche garage and get a quote for RMS.£850-£100 is the average cost. Personally running three cars is quite expensive for me so £600 is alot of money.Dickie Link to comment Share on other sites More sharing options...
Ming Posted April 23, 2005 Report Share Posted April 23, 2005 While I can apprieciate that dickie .that is not much more than a service or a set of tyresmy bike is due a service and the insurance is due at the same time .no one enjoys spending large wads of cash on vehicles but we keep doing it.glad you have it back anyway Link to comment Share on other sites More sharing options...
Dickiegibbo Posted April 23, 2005 Author Report Share Posted April 23, 2005 glad you have it back anyway ←Thanks m8 Link to comment Share on other sites More sharing options...
cheryl Posted April 24, 2005 Report Share Posted April 24, 2005 Thanks Dickie,I'll just have to find an independant in the area ( East Sussex )Cheryl Link to comment Share on other sites More sharing options...
Andyince Posted April 26, 2005 Report Share Posted April 26, 2005 Glad to hear you got a payout from them. I had similar experience with Warranty direct who, when I made a claim for RMS said their inspector ASSUMED the leak started before I bought the car (RAC inspection didnt highlight this) RAC would not compensate, WD would not pay out - after a lot of fuss WD agreed to pay half, but would cover RMS for another year. I then heard most 3rd part Warranty Co's were stopping coverage on Boxsters.My RMS has a slight weap again (WD wont cover me, even though policy runs out in June) so will get it fixed at independent, then go for porsche inspection (£140) then take out the official porsche warranty £750 - much peace of mind, as they will cover whole ocst of engine (if wrost happens!) Link to comment Share on other sites More sharing options...
Dickiegibbo Posted April 26, 2005 Author Report Share Posted April 26, 2005 Glad to hear you got a payout from them. I had similar experience with Warranty direct who, when I made a claim for RMS said their inspector ASSUMED the leak started before I bought the car (RAC inspection didnt highlight this) RAC would not compensate, WD would not pay out - after a lot of fuss WD agreed to pay half, but would cover RMS for another year. I then heard most 3rd part Warranty Co's were stopping coverage on Boxsters.My RMS has a slight weap again (WD wont cover me, even though policy runs out in June) so will get it fixed at independent, then go for porsche inspection (£140) then take out the official porsche warranty £750 - much peace of mind, as they will cover whole ocst of engine (if wrost happens!)←Now thats worrying Andy. How many miles and how long between fitting a new RMS to this one leaking?I was kinda hoping I would be okay for a couple of years now? Perhaps not?It is making me think that owning a porsche is much more of a liability than I first imagined. You would think that buying a top marque like Porsche you were getting reliability and quality.My company car is a Passat TDI 130 and nothing has gone wrong with this 45,000 miles later. In fact it has only been serviced twice on the programmed variable servicing. Now thats what I call trouble free driving. No wonder everyone is selling and buying BMW!Dickie Link to comment Share on other sites More sharing options...
Andyince Posted April 27, 2005 Report Share Posted April 27, 2005 I'm tempted to go back to BMW too!!RMS started leaking about 6 months after being replaced. I've read many posts regarding the RMS issue and as I understand it, it is something to do with the clutch or castor(???) not being aligned properly, even if it's a milimeter out it can cause the rms to leak. However I've never had anyone had any furhter problems caused by the rms leak (no effect to engine or clutch, it can potentially drip oil onto the clutch, but I've not heard of this actually happening to anyone & I've read hundreds of rms posts)Mainly seen as a manufacturing fault and that they can just leak & leak however many times you have it replaced (I've heard some owners have been given a new engine to iradicate the problem though). Link to comment Share on other sites More sharing options...
UH-Matt Posted April 28, 2005 Report Share Posted April 28, 2005 Wow....So warranty works refused to pay for my brake servo, as wear and tear (!!!) but paid out for an RMS... interesting! Link to comment Share on other sites More sharing options...
Dickiegibbo Posted April 28, 2005 Author Report Share Posted April 28, 2005 Wow....So warranty works refused to pay for my brake servo, as wear and tear (!!!) but paid out for an RMS... interesting!←Thats what I thought Matt.The garage have to be so careful what they say to Warranty Works and if they dont say the right thing in the right order they will refuse payment. I sat down with the mechanic and explained how they might wriggle out of it so he made sure they couldn't for me. (Working for an insurance broker I used my knowledge here.) Warranty Works said they would come out and inspect the car but never did and authorised the work over the phone. The only problem you have with warranty works is that the labour cost they pay is low, so an OPC is out of the question.Also when he stripped the car down my Clutch Plate was contaminated so they paid for that too. Had to pay for the rest of the clutch though.Hopefully I have now set the precedent for all other BoXa members who have a Warranty Works policy. How can they possible wriggle out of refusing the next one? Dickie Link to comment Share on other sites More sharing options...
Topgun1978 Posted April 30, 2005 Report Share Posted April 30, 2005 Glad to see there was some light at the end of the tunnel... I know few people who had RMS leak and a Warranty Direct warranty, where they refused to pay for it. It is also true what Dickie said, you need to make sure you have someone from the garage who knows what they're talking about when they call the warranty guys in order to make a claim...Let's hope that no one else has too many probelems getting money out of these warranty companies!! Link to comment Share on other sites More sharing options...
stevedo Posted May 2, 2005 Report Share Posted May 2, 2005 Glad to see there was some light at the end of the tunnel... I know few people who had RMS leak and a Warranty Direct warranty, where they refused to pay for it. It is also true what Dickie said, you need to make sure you have someone from the garage who knows what they're talking about when they call the warranty guys in order to make a claim...Let's hope that no one else has too many probelems getting money out of these warranty companies!! ←Well I've just joined the RMS club at 2yrs 4 months and 10,000 miles. Had this confirmed by OPC Reading on Saturday. I'm covered by the Porsche extended warranty and there was absolutely no question what so ever in being able to get it booked in. Have also got the choice of a 987S or Cayenne as courtesy car for the 2 days the job will take. So far I'm pleased I paid the extra for the Porsche warranty. Link to comment Share on other sites More sharing options...
0586slb Posted May 2, 2005 Report Share Posted May 2, 2005 <snip> Have also got the choice of a 987S or Cayenne as courtesy car for the 2 days the job will take. <snip>←Two days? Newcastle OPC took 5 hours (although their job card time is 7 hours) - they must be getting really experienced with all the Boxsters and 911s for RMS replacement! If this had been happening on Clios, Renault would have been forced to sit red-faced in front of Nick Ross on Watchdog by now. Link to comment Share on other sites More sharing options...
stevedo Posted May 2, 2005 Report Share Posted May 2, 2005 <snip> Have also got the choice of a 987S or Cayenne as courtesy car for the 2 days the job will take. <snip>←Two days? Newcastle OPC took 5 hours (although their job card time is 7 hours) - they must be getting really experienced with all the Boxsters and 911s for RMS replacement! I was told it's a 6.8 hour job and if I did'nt mind they would prefer to have the car for 2 days. I'm not bothered, quite fancy giving a Cayenne a spin for a couple of days. Link to comment Share on other sites More sharing options...
stevedo Posted May 2, 2005 Report Share Posted May 2, 2005 As a matter of interest, does anyone know what's involved in changing the RMS? Is it an engine out job? Link to comment Share on other sites More sharing options...
0586slb Posted May 2, 2005 Report Share Posted May 2, 2005 No, engine is left in place:1. Rear bumper off.2. Heat shields removed.3. Exhaust mufflers and Cats removed.4. Engine supported.5. Gearbox removed.6. Have a cuppa(!)7. Clutch/Flywheel removed.8. RMS removed, intermediate shaft seal checked.9. New RMS installed slightly deeper than original.10. RMS support plate installed with 'blue bolts' (old bolts sometimes leak from bolt heads.11. Clutch inspected/customer advised.12. Rebuild in reverse of removal, centring clutch plate beforehand.13. (Unlucky for some...) Unload customer £25 for RMS kit and £700 for labour. Link to comment Share on other sites More sharing options...
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