Carlie Howden

Our breakdown cover options include cover for cars age 16+ if you are still looking - all our breakdown options include EU recovery as standard 01635 874646

I know the bank I was with had an age limit of 16 years so it will depend on the bank and you'll need to check the terms

completely missed this thread at the time and only just stumbled across it so I presume you are all sorted now... For future ref though, we do track day insurance as standalone purchase for the single event etc but we also have the ability to offer 5-track day bundles on our policies which more often than not work out cheaper than buying 2 or more single track day covers

Thank you for trying us though it's always worth checking again at renewal as insurers change their criteria and schemes all the time as well as developing new policy schemes available to us

No problem here if you need me! 01635 874646

Would you like us to take a look for you?

As a broker we use 40+ insurers and their approved repairers, their terms etc all vary slightly as do their repairers - as I say, if you pm me your postcode (as I don't want you posting personal information publicly) I can find out who did the call, and listen to it if needed. All feedback is welcomed, as if the call wasn't satisfactory then we can highlight any areas for further training also. We do usually say, for example with kit cars, I know some of these questions may not be fully relevant but we do have to ask them such as "how many doors" - now most kits have no doors, but occasionally people do fit doors. When asking if there's any mods a few do get missed off the list occasionally and the individual questions often prompt their memory. As an example, I've spoken to someone recently who forgot about the gearbox change and it was when I asked auto/manual they said, "oh auto, but it used to be manual, sorry can you add that to the mods list" - that's quite a big one to miss off. It just allows us to ensure that the cover we are offering is the right one for you and your car, and nothing is missed off for the insurers to query in a claim. Essentially, we are making sure that if something were to happen then we have the confidence that the information is fully correct. The registration doesn't always pull through the correct information in terms of engine size for example, and a soon as people hear the make and model they often just say "yep" before we've said the other details - this makes sure what we have on your policy documents is accurate. We've actually had NCB proof sent to us from other brokers/insurers which shows the vehicle details incorrect - so we've called the client to check it and it would turn out they've been insured with incorrect models, incorrect vehicle registration year and all sorts for years because they never took a thorough look at the documents (it happens). Depending on the insurers quoted with, the windscreen approved repairer is likely to be either through National Windscreens who most insurers use or Auto Windscreens who some insurers use. A handful use other repairers such as Autoglass, but majority use National Windscreens. Carlie

It is for compliance reasons and being regulated by the fca. We do have to ask them, seats for example some people do remove seats, we aren't allowed to presume or lead your answers. I'm actually a little surprised you weren't asked them elsewhere. Perhaps as we are an advised service and many are non advised. Our insurers use genuine parts in their repairs, if you could pm me your postcode I will check who you spoke to. Did you definitely call Thatcham or was it a local branch? Carlie

Thank you!

Sorry I missed your message, I was in hospital with my little one so wasn't online. I see you got it sorted with Churchill now, we've had higher than expected call times this week but our hold times haven't really gone over 10 minutes tops. Carlie

We can't win them all 😉 but definitely try us next year! Carlie

Thanks! Hopefully we do well on the 2nd vehicle too as we do multi discounts 😁 We can quote up to 30 days before it's due 👍 Carlie

Thanks Rog, I'm glad we got it sorted! P.s. I have a mini... love it

Hi Freeman I see you chose your local office, the BoXa forum is looked after with club discount by the Thatcham Branch only as we have the facilities for low mileage/leisure vehicles, classic policies, modification cover, track insurance etc. Can you pm me your name, post code and contact number so I can see which branch you dealt with and see if there's anything we can do here? Thanks Carlie

Thanks! I'll pass on the thanks to Matthew 🙂 we mirror NCB so that will have helped 👍

Hi Hario! As CMA replied, yes we do! We also do Van and Bike as well as Home and Landlords

Good to hear! Can you pm me your name and postcode so I can see who you spoke to? Thanks Carlie

Sometimes we ca't help everyone We are in constant negotiations with Insurers, not just for better rates but better products for our specialist schemes. Thanks for trying us!

Good Morning, Just to let you all know you need to speak to us here at the Thatcham office. We are the high performance specialists for the A-Plan group. We have policies that cover Track days, agreed value, modifications and much more. Give us a call on 01635 874646 or click the link in my signature and we will call you back. Thanks Clare