GTB981 Posted May 15, 2017 Report Share Posted May 15, 2017 Just been told by Portsmouth OPC that my car (2015 GTS) needs a recall to do with instrument cluster ? When I asked for more info none was provided. Anyone else know what this is ? They said they`d come back to me with more details. Link to comment Share on other sites More sharing options...
Carmine Posted May 15, 2017 Report Share Posted May 15, 2017 I note the service book for my 64 plate GTS lists a service campaign WG36 having been performed in Nov 2016 but I have no detail on what was done. Link to comment Share on other sites More sharing options...
Carmine Posted May 15, 2017 Report Share Posted May 15, 2017 A few minutes on google reveals "RECALL WG36 Voluntary Service Action - Rework rear left wheel housing" Link to comment Share on other sites More sharing options...
Carmine Posted May 15, 2017 Report Share Posted May 15, 2017 And a few more minutes brings up https://recall.porsche.com/prod/pag/vinrecalllookup.nsf/VIN?ReadForm Link to comment Share on other sites More sharing options...
GTB981 Posted May 15, 2017 Author Report Share Posted May 15, 2017 Thanks, when I punch my VIN in it says no open recalls...... Link to comment Share on other sites More sharing options...
Carmine Posted May 15, 2017 Report Share Posted May 15, 2017 Recall = urgent issue (i.e. Vauxhall Zafira fan sort of magnitude) and campaigns are to "improve the ownership experience"?! Link to comment Share on other sites More sharing options...
GTB981 Posted May 15, 2017 Author Report Share Posted May 15, 2017 Yep, salesman Elliott did some digging and came straight back to me. Instrument cluster change required. Not on the website recall log yet. Booked for Thursday 25th. Link to comment Share on other sites More sharing options...
Greenman Posted May 15, 2017 Report Share Posted May 15, 2017 When you have it done ask them what issue it is supposed to resolve, I wonder if it applies across the range, is the GTS cluster any different to the S or base cluster? Link to comment Share on other sites More sharing options...
GTB981 Posted May 15, 2017 Author Report Share Posted May 15, 2017 He said to me he thought it was something to do with the digital speedo. Not sure if just GTS / a batch / or across the range. Link to comment Share on other sites More sharing options...
drcarrera Posted May 17, 2017 Report Share Posted May 17, 2017 Nothing comes up on mine (and I've just booked a service with no mention of it). Could it be for PDK equipped cars only? Link to comment Share on other sites More sharing options...
Jonttt Posted May 17, 2017 Report Share Posted May 17, 2017 Mine is PDK and I've just checked - no outstanding recalls. It has had the left wheelhousing reworked recall as thats listed on the spec sheet they ran off for me at the OPC when I bought the car. Link to comment Share on other sites More sharing options...
Buzzfox Posted May 17, 2017 Report Share Posted May 17, 2017 Nothing on mine either, 2015 GTS PDK. I'm booked in for a service next week so I'll ring them about it tomorrow and see what they say. I'll let you all know! Link to comment Share on other sites More sharing options...
GTB981 Posted May 18, 2017 Author Report Share Posted May 18, 2017 It was strange that they said to me they already had the parts in stock. This was even before I booked it in. Very interested to see what you find out Buzzfox. Link to comment Share on other sites More sharing options...
Buzzfox Posted May 18, 2017 Report Share Posted May 18, 2017 8 hours ago, GTB981 said: It was strange that they said to me they already had the parts in stock. This was even before I booked it in. Very interested to see what you find out Buzzfox. Just 'phoned Cambridge who are doing my service next week. I told them that Portsmouth had told one of their customers that their 2015 GTS needed a recall regarding something to do with the instrument cluster and asked if they knew anything about it and if it affected mine. After checking 'several systems' I was told there were no outstanding campaigns or recalls for my vehicle. Strange! Do you know when in 2015 yours was built? Mine was an October build, delivered late November 2015. Link to comment Share on other sites More sharing options...
topradio Posted May 18, 2017 Report Share Posted May 18, 2017 When my 981 went in for it's first service just over a year ago they reprogrammed the instrument cluster. I can't remember if it was any different afterwards. I'll fish out the paperwork and see what it says. Link to comment Share on other sites More sharing options...
GTB981 Posted May 19, 2017 Author Report Share Posted May 19, 2017 I will try to get more information when it goes in next Thursday. Link to comment Share on other sites More sharing options...
GTB981 Posted May 25, 2017 Author Report Share Posted May 25, 2017 The car was collected late after they went to the wrong address (again). The paperwork just made mention of instrument cluster change, parts in stock ref Lee. No mention of recall. I therefore wrote on the paperwork requesting details of the recall. No mention either of resetting service indicator which they forgot to do before I bought it after they serviced it. I wait in anticipation....... Link to comment Share on other sites More sharing options...
Simo_UK Posted May 26, 2017 Report Share Posted May 26, 2017 On 25/05/2017 at 11:45 AM, GTB981 said: The car was collected late after they went to the wrong address (again). The paperwork just made mention of instrument cluster change, parts in stock ref Lee. No mention of recall. I therefore wrote on the paperwork requesting details of the recall. No mention either of resetting service indicator which they forgot to do before I bought it after they serviced it. I wait in anticipation....... Actually I called Portsmouth OPC last week. My service interval says I need an oil change even though it was only serviced last year. Spoke to Rob said I needed a software update and that it was FOC and they'd do in while I waited. No mention of a cluster change, but they did call me while I was in the US last week - so need to chase that one up! Link to comment Share on other sites More sharing options...
GTB981 Posted May 26, 2017 Author Report Share Posted May 26, 2017 No call as of yet...... Link to comment Share on other sites More sharing options...
Leonard Posted May 27, 2017 Report Share Posted May 27, 2017 This whole thing seems very strange.... Link to comment Share on other sites More sharing options...
GTB981 Posted May 30, 2017 Author Report Share Posted May 30, 2017 I will be making a call today as I have not received their call. I have a list of questions. Not the first time I have been let down by them but benefit of the doubt for now..... Link to comment Share on other sites More sharing options...
GTB981 Posted May 30, 2017 Author Report Share Posted May 30, 2017 Finally got to the bottom of this. Apparently when they did the 111 point pre-sale check a spurious error code came up to do with the speedo. They got on to Porsche who recommended that the instrument cluster was replaced as a precaution which they have done. Therefore it was not a general recall as such as it was just specific to this vehicle. The terminology used when they contacted me led me to believe it was a general Porsche recall. Link to comment Share on other sites More sharing options...
Leonard Posted May 30, 2017 Report Share Posted May 30, 2017 Mystery solved, nice one Link to comment Share on other sites More sharing options...
Simo_UK Posted June 3, 2017 Report Share Posted June 3, 2017 Mine needed a software 'reflash' Link to comment Share on other sites More sharing options...
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