MH82 Posted August 15, 2019 Report Share Posted August 15, 2019 It never rains but it pours. Some of you will know that i’m considering moving my car on. Unfortunately my detailer had an incident replacing the wiper blades and caused a tiny chip on the screen which has now cracked. Booked in with autoglass (as per insurers instructions) and then got a call telling me it would take a little long to get the glass so appointment re-arranged to today. I live round the corner from their head office so was here first thing (I’ve been here before with other vehicles and been happy with their work) and the guy who’s based here has done a number of Porsche’s. Sadly, two hours later it’s clear that the screen doesn’t fit, the top corners are sticking out massively. They’ve apologised and are trying to order a new OEM screen, but now the concern is that it won’t come and be done in time for me to potentially trade it in if we decide to go with the 991 tomorrow! aaaaagghhhhhh Link to comment Share on other sites More sharing options...
red rocket Posted August 15, 2019 Report Share Posted August 15, 2019 1 minute ago, MH82 said: Sadly, two hours later it’s clear that the screen doesn’t fit, the top corners are sticking out massively. They’ve apologised and are trying to order a new OEM screen, but now the concern is that it won’t come and be done in time for me to potentially trade it in if we decide to go with the 991 tomorrow! That's a bummer. Had a new Pilkington screen in mine recently. Having read of other people's issues with replacements i was pretty concerned. Initial fit wasn't perfect but i was watching closely and got the techs to reposition it properly and couldn't argue with final result despite it not being an oem screen. What make was the one they tried to fit? Link to comment Share on other sites More sharing options...
MH82 Posted August 15, 2019 Author Report Share Posted August 15, 2019 No clue but they’ve requested an OEM screen now. Just have to wait...... Link to comment Share on other sites More sharing options...
MH82 Posted August 15, 2019 Author Report Share Posted August 15, 2019 Apparently it’s a common occurrence.... you’d think they’d learn Link to comment Share on other sites More sharing options...
That986 Posted August 15, 2019 Report Share Posted August 15, 2019 23 minutes ago, MH82 said: Apparently it’s a common occurrence.... you’d think they’d learn Very, did the same with my 986 as documented on here. Took a grand total of 2 windscreens and 5 visits (i think) to put right. Link to comment Share on other sites More sharing options...
MH82 Posted August 15, 2019 Author Report Share Posted August 15, 2019 Think I’m going to leave the car with them to be honest so that it doesn’t get forgotten about! Link to comment Share on other sites More sharing options...
John K Posted August 15, 2019 Report Share Posted August 15, 2019 10 minutes ago, That986 said: Very, did the same with my 986 as documented on here. Took a grand total of 2 windscreens and 5 visits (i think) to put right. That sets alarm bells ringing. I had the same experience with a boggo Passat (believe it or not) I think the fitter got frustrated and was a bit brutal removing the old sealant because a few months later it started to rust around the screen. I'm wondering if he broke through the paint / galvanization in his frustration... Link to comment Share on other sites More sharing options...
That986 Posted August 15, 2019 Report Share Posted August 15, 2019 36 minutes ago, John K said: That sets alarm bells ringing. I had the same experience with a boggo Passat (believe it or not) I think the fitter got frustrated and was a bit brutal removing the old sealant because a few months later it started to rust around the screen. I'm wondering if he broke through the paint / galvanization in his frustration... Wouldn't surprise me. The first time they fitted bad seals that were sticking up like Catwomans ears at each corner, supposedly "that's how they are mate". They ended up fitting an oem windscreen and seals which surprise, surprise fitted perfectly. Link to comment Share on other sites More sharing options...
John K Posted August 15, 2019 Report Share Posted August 15, 2019 1 minute ago, That986 said: The first time they fitted bad seals that were sticking up like Catwomans ears at each corner If he was fitting the screen to a Honda Type-R he'd have probably told you it was part of the aero... Link to comment Share on other sites More sharing options...
Mattman42 Posted August 15, 2019 Report Share Posted August 15, 2019 Sodding typical - hope you get it sorted in time for car shopping tomorrow. shame no one has bought it, i’m sure they’ll try and cut you to the knees on px so take off anything you can before it goes in! 😜 Link to comment Share on other sites More sharing options...
MH82 Posted August 15, 2019 Author Report Share Posted August 15, 2019 They won’t, but we’ll just take the wife’s car. More importantly will it be fixed in time for when it may actually get traded (depending on how we get on tomorrow) will have to wait and see.... Link to comment Share on other sites More sharing options...
DaveEFI Posted August 15, 2019 Report Share Posted August 15, 2019 Autoglass fitted a new tailgate glass to my other (old) car under insurance. It's an old car with the then common rubber surround - not glued in like most modern screens. Have the maker's manual for this car which gives the sealer you must use. Watched them fit it dry. It leaked, of course. They then said it needed a new surround rubber - not covered by insurance. But they would fit it free if I got one. Which I did, from a specialist. They scratched the paint in two places removing the screen. And it still leaked with the new rubber. Took the car to a local independent windscreen specialist who removed it, had the paint fixed, and fitted it leak free at last. Cost me £360. Link to comment Share on other sites More sharing options...
the baron Posted August 15, 2019 Report Share Posted August 15, 2019 I badly need to get mine done, its got a million little chips on it and milking to both bottom corners and couple of large chips that will probably fail the MOT next time (its the original screen it think) 22yrs old. These horror stories are really making me nervous about making the call. Link to comment Share on other sites More sharing options...
MH82 Posted August 15, 2019 Author Report Share Posted August 15, 2019 Well to be fair to the fitter, they know it’s wrong and didn’t try to fob me off. As such I’ve been more than fair, and he’s said that as soon as a new screen comes in he’ll do it regardless of what else they have booked in. they’re also going to keep it in their booth overnight each day in case it rains. Link to comment Share on other sites More sharing options...
markSTI Posted August 19, 2019 Report Share Posted August 19, 2019 As with all franchises quality can vary. Had mine done by Autoglass (Newcastle) a couple of months ago. I had been putting it off for years but had to bite the bullet as I cracked the windscreen getting the gear knob off (long story). I had removed all the cowling etc before they came and bubble wrapped the dashboard etc. To cut a long story short, they were excellent and I've had no issues at all. Seems to be a bit of a lottery. Link to comment Share on other sites More sharing options...
Terryg Posted August 19, 2019 Report Share Posted August 19, 2019 I had the screen done by Autoglass on the Boxster two years ago, when I booked it in I told them it had to OEM glass and I physically checked it before they fitted it, no problems at all. They did the rear screen on my Jaguar XF Sportbrake a few months ago, there was a little issue during fitting but I left him to it and it was fine. I think we have to accept that every company, whether franchised or not, makes mistakes, anyway fingers crossed you get it sorted quickly and move on. Link to comment Share on other sites More sharing options...
MH82 Posted August 19, 2019 Author Report Share Posted August 19, 2019 Well they’ve still go let my car, so have a deadline of Thursday evening if i’m going to trade it in on Friday. Link to comment Share on other sites More sharing options...
John K Posted August 19, 2019 Report Share Posted August 19, 2019 4 hours ago, MH82 said: Well they’ve still go let my car, so have a deadline of Thursday evening if i’m going to trade it in on Friday. Fingers crossed for you Mate... Link to comment Share on other sites More sharing options...
MH82 Posted August 20, 2019 Author Report Share Posted August 20, 2019 Well I’ve nipped down to see them this morning. Good news is the car’s still there. Bad news is that the glass won’t be here until Thursday so it has to be right and work otherwise trading in on Friday morning is going to be tricky! Fingers crossed It’s also scuppered the last minute fire sale privately to beat the trade in offer. Oh well, it’s only money. Link to comment Share on other sites More sharing options...
Mattman42 Posted August 20, 2019 Report Share Posted August 20, 2019 1 hour ago, MH82 said: Well I’ve nipped down to see them this morning. Good news is the car’s still there. Bad news is that the glass won’t be here until Thursday so it has to be right and work otherwise trading in on Friday morning is going to be tricky! Fingers crossed It’s also scuppered the last minute fire sale privately to beat the trade in offer. Oh well, it’s only money. You can trade mine and i'll have yours once the screen is fixed! Link to comment Share on other sites More sharing options...
Floppy Posted August 20, 2019 Report Share Posted August 20, 2019 On 8/15/2019 at 4:46 PM, the baron said: I badly need to get mine done, its got a million little chips on it and milking to both bottom corners and couple of large chips that will probably fail the MOT next time (its the original screen it think) 22yrs old. These horror stories are really making me nervous about making the call. I'm the same, I really notice it getting into the car compared to my daily but read so many horror stories! Link to comment Share on other sites More sharing options...
Floppy Posted August 20, 2019 Report Share Posted August 20, 2019 On 8/19/2019 at 8:08 AM, markSTI said: I cracked the windscreen getting the gear knob off (long story) I want to hear the story! MH82, good luck with getting it sorted! Link to comment Share on other sites More sharing options...
MH82 Posted August 21, 2019 Author Report Share Posted August 21, 2019 Woop, all sorted. And a day before I expected. OEM glass fits perfectly. Now just need to wash off their grubby hand prints tomorrow before p/ex time inn Friday! looking forward to a final top down trip through the Cotswolds on the way. Link to comment Share on other sites More sharing options...
thanatoid Posted August 21, 2019 Report Share Posted August 21, 2019 3 visits to Autoglass before correct screen, they then waived the excess, so all well in end.... Link to comment Share on other sites More sharing options...
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