BERGS2 Posted January 13, 2023 Report Share Posted January 13, 2023 So - having looked at re-furb option for the lifting front scuttle - decided to get a replacment very excited to fit as this, as it has been one element of the car that has let it down badly; (totally faded - lifting at one side and missing one of the caps) Got all the fitting paraphanalia as well - pressure plates and the like - if anyone has down this please let me know of any curveballs to look out for.... Anyhows - the part comes and on unpacking it - notice that there are a bunch of scratches on the top of it - won't 'polish out' but i may be able to get them less visible by hairdryer/heat gun. I phone up to supplier and am slighty surprised to get a: 'really - is that a problem?' tone.... I need to chat to them again this morning as had lined up this weekend to fit it. Part of me thinks: f**k it - the will not be visible when driving anyway - but at the same time - getting a new part to improve the aesthetics of the car, only to have it turned up scratched leaves a slightly unpleasant taste... Reminds me of when we had our house done, i was away for a few days and the builder ordered about 120m of the wrong skirting board (had a different flat top, rather than curved profile). in fact it was this for anyone really following the analogy: https://www.howdens.com/joinery/skirting-boards?style=Burford However, now every time i see it it reminds me of accepting something that really should have been sorted....... (more of an issue for my wife - who has 120m of additinal dusting to do when she is claening the house 😂 - anyhows - back to the subject matter) Just a straw poll from you guys as to whether you think i'm being overly petty in wanting this to be perfect? We are porsche folk after all.... 😂 cheers dudes p.s. i still cant post photos - though i do seem to have nailed embedding video - winner! ha ha..... [url] Quote Link to comment Share on other sites More sharing options...
Terryg Posted January 13, 2023 Report Share Posted January 13, 2023 If they weren't mentioned in the advert then yes, I think you should ask for a refund. It is already bothering you and it will every time you do catch sight of it, so what is the point of going to all the trouble of fitting it? 1 Quote Link to comment Share on other sites More sharing options...
Mixer987 Posted January 13, 2023 Report Share Posted January 13, 2023 I wouldn't accept it and it will always play on your mind every time you see it (just like the skirting board). You paid for a new item to be delivered and that is what you should receive. Don't let the company fob you off that it was the delivery companies fault as it is the company you have purchased off and it is them who should ensure safe delivery no matter who they use. Contact the company and send them the video, see what their response is and how they deal with it, this may sway your decision. Quote Link to comment Share on other sites More sharing options...
rowbos Posted January 13, 2023 Report Share Posted January 13, 2023 Absolutely get a refund or replacement. If it were me I'd think about those scratches everytime I looked at the car and regret not sorting it out before fitting. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 13, 2023 Report Share Posted January 13, 2023 37 minutes ago, Mixer987 said: I wouldn't accept it and it will always play on your mind every time you see it (just like the skirting board). You paid for a new item to be delivered and that is what you should receive. Don't let the company fob you off that it was the delivery companies fault as it is the company you have purchased off and it is them who should ensure safe delivery no matter who they use. Contact the company and send them the video, see what their response is and how they deal with it, this may sway your decision. ....i agree with this... send the video, wait 24 hours for a response and if not acceptable, advise you're going to name both the supplier and the courier... that should get their attention... i wouldn't accept the scratches. Si. Quote Link to comment Share on other sites More sharing options...
Menoporsche Posted January 13, 2023 Report Share Posted January 13, 2023 That would really annoy me. Quote Link to comment Share on other sites More sharing options...
Araf Posted January 13, 2023 Report Share Posted January 13, 2023 Reject it. If the couriers have scratched it, that's because it hasn't been packed properly. Quote Link to comment Share on other sites More sharing options...
Mattman42 Posted January 13, 2023 Report Share Posted January 13, 2023 as above - if the marks weren't mentioned on the ad, you have every right to reject it. Quote Link to comment Share on other sites More sharing options...
iborguk Posted January 13, 2023 Report Share Posted January 13, 2023 I'd send it back. I bought one from an OPC for about £80 a couple of years ago and it came in a box and was well wrapped inside... Quote Link to comment Share on other sites More sharing options...
Tony Daniel Posted January 13, 2023 Report Share Posted January 13, 2023 I would send it back, even if they offered a hefty discount on the part it would go back. Quote Link to comment Share on other sites More sharing options...
Terryg Posted January 13, 2023 Report Share Posted January 13, 2023 Unanimity on this forum, you have achieved something remarkable in short time here, congrats @BERGS2. 1 2 Quote Link to comment Share on other sites More sharing options...
BERGS2 Posted January 13, 2023 Author Report Share Posted January 13, 2023 3 hours ago, Terryg said: Unanimity on this forum, you have achieved something remarkable in short time here, congrats @BERGS2. hahaha short time? I've been here 17 years mate! just a bit of a slow starter 😂 Yeah - its actually a 'new' part & came in the official packaging (another lame attempt to post pics - imagur this time...:) https://imgur.com/a/Zs6nHbl 1 Quote Link to comment Share on other sites More sharing options...
iborguk Posted January 13, 2023 Report Share Posted January 13, 2023 (edited) 5 minutes ago, BERGS2 said: hahaha short time? I've been here 17 years mate! just a bit of a slow starter 😂 Yeah - its actually a 'new' part & came in the official packaging (another lame attempt to post pics - imagur this time...:) https://imgur.com/a/Zs6nHbl That's not how mine looked in the box from the OPC; outer cardboard box then some kind of inner sleeve packaging covering the entire thing, protecting it. There were zero marks on it. Edited January 13, 2023 by iborguk Quote Link to comment Share on other sites More sharing options...
Davey P Posted January 13, 2023 Report Share Posted January 13, 2023 I'm a bit late to the party, but another vote for definitely sending it back mate As others have already said, completely unacceptable, and it would annoy you every time you opened the bonnet. Quote Link to comment Share on other sites More sharing options...
Terryg Posted January 13, 2023 Report Share Posted January 13, 2023 21 minutes ago, BERGS2 said: hahaha short time? I've been here 17 years mate! just a bit of a slow starter 😂 Yeah - its actually a 'new' part & came in the official packaging (another lame attempt to post pics - imagur this time...:) https://imgur.com/a/Zs6nHbl Your output is hardly prodigious then, still plenty on here make up for it. If that is meant to be a new part, I don't think there is much to discuss, see you in 2040. 3 Quote Link to comment Share on other sites More sharing options...
EXY Posted January 13, 2023 Report Share Posted January 13, 2023 I disagree with all of the previous posts, DO NOT send it back, tell them to collect it, at their cost. If you weren't replacing it for aesthetic reasons I could understand a bit of indecision BUT you are replacing for aesthetic reasons and that part is aesthetically compromised. I suspect their attitude is them playing mind games. So your answer is,,,,"YES it really is a problem, for you" Having said all that I'm willing to bet those marks would blend in with a touch of plastic dressing which is surprising as we usually recommend T-Cut for irreparable damage Quote Link to comment Share on other sites More sharing options...
Menoporsche Posted January 13, 2023 Report Share Posted January 13, 2023 1 hour ago, Terryg said: Your output is hardly prodigious then, still plenty on here make up for it. Don't worry @BERGS2, I've got your back... Quote Link to comment Share on other sites More sharing options...
rowbos Posted January 13, 2023 Report Share Posted January 13, 2023 2 hours ago, BERGS2 said: hahaha short time? I've been here 17 years mate! just a bit of a slow starter 😂 Yeah - its actually a 'new' part & came in the official packaging (another lame attempt to post pics - imagur this time...:) https://imgur.com/a/Zs6nHbl Irritating scratches, I definitely would not accept that! Quote Link to comment Share on other sites More sharing options...
Scubaregs Posted January 13, 2023 Report Share Posted January 13, 2023 Return at their cost, and complain about the customer service. Quote Link to comment Share on other sites More sharing options...
Terryg Posted January 13, 2023 Report Share Posted January 13, 2023 55 minutes ago, Menoporsche said: Don't worry @BERGS2, I've got your back... Strangely enough, you were one of those I had in mind. 1 Quote Link to comment Share on other sites More sharing options...
sa utah Posted January 13, 2023 Report Share Posted January 13, 2023 Not even sure why you’d even contemplate NOT getting it swapped. It’s a cosmetic part. Feom my experience you’re best getting such things from your local OPC. Quote Link to comment Share on other sites More sharing options...
Lonewolfgjp Posted January 13, 2023 Report Share Posted January 13, 2023 Definitely return it!! Quote Link to comment Share on other sites More sharing options...
Stuart21UK Posted January 13, 2023 Report Share Posted January 13, 2023 return! Quote Link to comment Share on other sites More sharing options...
rowbos Posted January 13, 2023 Report Share Posted January 13, 2023 (edited) I'm getting a return vibe in this thread... Edited January 13, 2023 by rowbos Quote Link to comment Share on other sites More sharing options...
BERGS2 Posted January 14, 2023 Author Report Share Posted January 14, 2023 2 hours ago, rowbos said: I'm getting a return vibe in this thread... you think so? 😂 to be fair - i mailed them and called today - very different experience. sending a replacement out Monday & picking up this one She's also put a note to make sure the part is properly wrapped prior to being sent so all good i hope 🤞 (it was Design911, as it's no longer a 'name and shame' type situation 👍) 2 Quote Link to comment Share on other sites More sharing options...
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